Payment Terms
Please note that all credit card payments will be deducted
in sterling. Current Exchange rates may apply depending
on your credit card/banks own policy. Please ensure
that your credit card company will accept a charge
in sterling, otherwise your order may not be accepted
due to the refusal of a sterling charge.
Loyalty Points System
You will accumulate points whenever you buy a
Chandos CD. When you have collected 100 points, you
can claim a free single CD of your choice.
Every time you order a CD on-line you will accumulate
points and your running total of points will be advised
on each CD invoice. You will be informed when you
have reached 100 and issued with a voucher. This voucher
is valid for one year and can be redeemed with your
next Chandos order. Please see our Terms
& Conditions for Voucher use.
At this point in time, MP3s do not attract any loyalty
points.
CD Prices & Loyalty Points
SACD
£14.99
All attract 10 loyalty points per CD
Chandos, Chaconne, Movies, Television, 241, Bear Essentials
and Flyback
£12.99
All attract 10 loyalty points per CD
Opera in English, Historical , Chaconne Classics
and Chandos Classics
£9.99
All attract 7 loyalty points per CD
Chandos Brass
£4.99
All attract 4 loyalty points per CD
Collect
£4.99
All attract 4 loyalty points per CD
(*Prices and points shown are for single CDs and
exclude any special offers or CD-Box sets*)
Postage and Packing
There is a single charge for postage and packing for
all orders received via the internet: £1.50
for all orders. This will be a one-off charge for
each order and not each CD. However many CDs you order,
you will only be charged postage and packing once,
even if they are despatched separately.
Security
We recognise that security is one of the major concerns
for the shopper during an online transaction. So we
use 'WorldPay' who use state of the art security tools
and techniques to ensure that you are protected against
online fraud. In reality, an online purchase is probably
more secure than a card transaction conducted in a
shop, over the telephone or by fax - because WorldPay
ensure that your online purchase details are encrypted
using complex logarithm methods. For more information
about WorldPay online security visit the WorldPay
website at www.worldpay.com.
Email confirmation
When you place your order (which happens after you
click the 'complete order and send' button), you will
be sent an email confirmation of your order and details.
It is the aim of Chandos to process and despatch all
orders within 5 working days of receipt.
99% of our orders are picked and packed and ready to be posted by 5.00pm the same day but there is always that 1% that we cannot send either through a shortage of stock, a computer problem or due to high levels of orders. And of course, although we may despatch quickly, there is also the possibility that your packet gets delayed in the post.
We would like to be able to state "next day delivery" because the majority of our orders do reach our customers the next day. However, we would then have the problem of customers relying on that, and disappointment if one of the above problems occurred.
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