Chandos Records

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Terms and Conditions


Cancellation Rights

Chandos reserves the right to cancel any order. Processing of a payment and acknowledgement of an order by email, does not constitute a legally binding contract. Acceptance of your order and the completion of the contract between the customer and Chandos will take place on physical despatch to the customer of the products ordered, unless Chandos have notified the customer that we do not accept the order or the customer cancels it. Chandos reserves the right to cancel any digital sale within 7 days.

Payment Terms

Please note that all credit card payments will be deducted in sterling. Current Exchange rates may apply depending on your credit card/banks own policy. Please ensure that your credit card company will accept a charge in sterling, otherwise your order may not be accepted due to the refusal of a sterling charge.


We recognise that security is on the major concerns for the shopper during an online transaction. So we use ‘SecureTrading' who use state of the art security tools and techniques to ensure that you are protected against online fraud. In reality, an online purchase is probably more secure than a card transaction conducted in a shop, over the telephone or by fax – because SecureTrading'  ensure that your online purchase details are encrypted using complex logarithm methods. For more information about SecureTrading online security visit the web site at

Delivery times

Chandos will aim to process all order within 5 working days of receipt. Providing the product is in stock delivery in the UK should be within 7 working days of despatch, Europe within 14 working days of despatch, and USA and rest of the world within 14 working days of despatch.

'Out of Stock' items

From time to time items go out of stock. Chandos will use its resources to ensure items are not out of stock for more than two weeks. Sometimes manufacturing difficulties beyond our control mean that items may be unavailable for longer periods. For more detailed information e-mail:


All our files are now available in perpetuity. So there is no expiry date on your download, which means you can download your order at any time. Please note that we are a UK based company and that all our servers are based in the UK. Due to the nature of the internet, we can not guarentee a high download speed from our servers to your computer if you are downloading outside the UK.

Cooling Off Period & Refund Policy

New legislation allows you to return internet purchases within seven days to receive a refund. Due to the nature of downloads no refunds can be given for any digital files that are of serviceable quality once the transaction is complete. If the file is damaged it will be replaced on application to


Due to the infinite possibilities of sound equipment combinations, we only guarantee that all lossless files provided can be ‘burnt’ to a CD to reproduce the exact image of the original. MP3 files may NOT write back to CD without interruptions. We cannot guarantee that segue tracks will play uninterrupted on any devices other than when burnt back to a CD from our standard lossless files. cannot support any software or equipment used to play back or ‘Burn’ our files.

File Sizes

Most digital files are now offered at 320kbs as it the policy of to offer the best quality files available. However, a few of the files on offer may still be at 192kbs, if a particular label has not yet provided the higher quality files.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

· your name

· address

· phone number

· email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

The only cookies that currently uses are used to help the basket option of our site and to analyse our traffic, we do not collect any personal information within these cookies. If you wish to opt out of this tracking data, please follow this link: Google Opt Out

If you have any questions/comments about privacy, you should contact us through our Help pages.

We may use your contact details to inform you about other offers but you will be given the chance to refuse any further marketing emails from us if you so wished.

Emails will not be sent to you without your consent.

Chandos Records reserves the right to make improvements to the functionality of this Website and Download Manager at anytime without notice.

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Chandos Records
Chandos House
1 Commerce Park
Commerce Way
United Kingdom